Pathetic service

HORRIBLE SERVICE!

My 24month contract expired end of August 2018, I've been struggling to cancel and terminate my services since July 2018. I've been to the George telkom branch twice and the Somerset West telkom branch 4 times, my last visit was 14 October 2018 where I finally got the papers that my cancellation forms has been sent in and escalated. After receiving a phone call from Nu Debt saying I owe them over R4000 and should pay up before further steps are taken, I phoned telkom again and what do they tell me... Again.... No one filed a complaint or even logged anything regarding a cancellation since the 24month contract expired, which is absolutely terrifying since I have all the documentation right in front of me as I spoke to the woman. She gave me her email and asked I should send her the proof so she can manually put it in so that the cancellation process can finally start.... Guess what happened after I sent it.... NOTHING... I sent it the 27th of February as soon as I got off the phone with the telkom agent that gave me her email address... I guess you can't complain about the service if there is none.... So fed up with telkom. I've called in at least 40 + times but still no one knows anything and no one "can help me" because it's not their department... It's an endless loop of "I'll put you through to the right department or person" but nothing gets done. Ever. But please don't forget to pay them, otherwise they'll take further action...Absolutely pathetic.