Pathetic Service

Good day, I would like to compliant account the poor service received fro Telkom. On Saturday the 2-03-2019, they sent an sms about service interruption taking place in the Florida Glen area and if the service is not back, we should reply to the sms, which I duly did. I called in yesterday as well and got another ticket ref number and requested that the service needs to be restored urgently. I did not hear anything and therefore called again this morning. I spoke to a lady by the name of Londeka. I told her the problem and she I was not happy with her response as it is the same basic response and that she needs to follow process. I told her I want to speak to the manager and I was denied to speak to the manager. She said I have to speak to her team leader(Masibonge Buthelezi) which I was not interested in. She denied me to speak to the manager and to top it after speaking to her team leader/manager, she said that I must send an email for a manager(Mozi Mashlangu) to call me back. I was shocked and even more irritated at that comment of hers. I told her to email her manager and give me a callback as they have my details on record. I have still not received any call from a senior person at Telkom. Pathetic service