1 reviews | Active since Mar 2019
PATHETIC SERVICE
THEY DO NOT EVEN DESERVE HALF A STAR.
I am really infuriated and saddened by the pathetic service you offer, I am struggling to get Telkom technicians to come out to my house for installations They were supposed to come on the 26th of February 2019 but they never pitched nor gave me a call. On the 27th I got an sms confirming my escalation is being attended to but there was no further communique afterwards
I spoke to Nomcebo Dube on 27th who promised that her Team Leader Lechelle Aniruth will call me back as she was on a conference call but I never got the call.
Nomcebo Dube further stipulated that if I want to change the unit number I will have to cancel the order and do a new one which did not make sense at all as the unit is still in the same complex.
Later that day I called again and spoke to Phindile Mbhele Phindile Mbhele explained that I do not have to redo the order they will just add a note stating the new unit number. She was very professional in the manner she assisted me unlike other agents who seem to run out of patience when asked for clarification
I did a follow up on the 28th before your systems went offline and spoke to Phumla Nyathikazi who confirmed my query is with the escalation department.
On 04/03 Monday I called again and spoke to Angel Sibizo who then said the reason why the technicians never made it through on the 26TH was due to cable issues (notes on the escalation screen). She further confirmed that the date new date for installation in on 08/03/2019. The technicians did not even give me a call. I requested her to ask the escalation department to send me a sms or an email with date but nothing was received.
This morning 05/03 again following up on the sms and my call was attended by Shanyce Pretorius who then told me the earliest date she sees is 11/03/2019 which is way too far for me. I was supposed to have been working from home on 1st of March already and due to your pathetic service I am still commuting to the office which now puts my job in jeopardy.
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COMPLAINT: PATHETIC SERVICE - ESACALATION REF: **********
Inbox ×x
Dikeledi Malebana **********
12:28 PM (9 minutes ago)
to escentre, naidom41, phutim, **********
BAD DAY
My ref is: ********** 07A
ID: ********** **********
I am really infuriated and saddened by the pathetic service you offer,
I am struggling to get Telkom technicians to come out to my house for installations
They were supposed to come on the 26th of February 2019 but they never pitched nor gave me a call
The query was escalated on: 27/02/2019 : esacalation ref: **********
On the 27th I got an sms confirming my escalation is being attended to but there was no further communique afterwards I spoke to Nomcebo Dube on 27th who promised that her Team Leader Lechelle Aniruth will call me back as she was on a conference call but I never got the call. Nomcebo Dube further stipulated that if I want to change the unit number I will have to cancel the order and do a new one which did not make sense at all as the unit is still in the same complex by 41Pretorius Str, Fochville
Later that day I called again and spoke to Phindile Mbhele
Phindile Mbhele explained that I do not have to redo the order they will just add a note stating the new unit number 07.She was very professional in the manner she assisted me unlike other agents who seemS to run out of patience when asked for clarification
I did a follow up on the 28th before your systems went offline and spoke to Phumla Nyathikazi who confirmed my query is with the escalation department.
On 04/03 Monday I called again and spoke to Angel Sibizo who then said the reason why the technicians never made it through on the 26TH was due to cable issues (notes on the escalation screen). She further confirmed that the date new date for installation in on 08/03/2019. The technicians did not even give me a call. I requested her to ask the escalation department to send me a sms or an email with date but nothing was received.
This morning 05/03 again following up on the sms and my call was attended by Shanyce Pretorius who then told me the earliest date she sees is 11/03/2019 which is way too far for me.
I was supposed to have been working from home on 1st of March already and due to your pathetic service I am still commuting to the office which now puts my job in jeopardy. Can this matter be resolve as a matter of urgency? Furthermore I will also be going on all your social media sites with this complaint as well as on Hello Peter as I have no idea where else to go.
I called again 05/03 and spoke to Nontebeko Mvubu at 12:02 but and the booking she can get me is 11/03/2019 which is way too far. She mentioned that she can see the notes made yesterday which state that I was notified by sms that the installations will be done on 08/03/2019 but apparently no appointment is scheduled. I have never received any sms.
If none of you cannot help by Friday please advice what are the steps for cancellation and how soon I can get my refund of R700.00
Sad potential
Reply to ********** ********** ********** ********** **********
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********** ********** ********** **********
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On Tue, Mar 5, 2019 at 12:28 PM Dikeledi Malebana ********** wrote:
BAD DAY
My ref is: ********** 07A
ID: ********** **********
I am really infuriated and saddened by the pathetic service you offer,
I am struggling to get Telkom technicians to come out to my house for installations
They were supposed to come on the 26th of February 2019 but they never pitched nor gave me a call
The query was escalated on: 27/02/2019 : esacalation ref: **********
On the 27th I got an sms confirming my escalation is being attended to but there was no further communique afterwards I spoke to Nomcebo Dube on 27th who promised that her Team Leader Lechelle Aniruth will call me back as she was on a conference call but I never got the call. Nomcebo Dube further stipulated that if I want to change the unit number I will have to cancel the order and do a new one which did not make sense at all as the unit is still in the same complex by 41Pretorius Str, Fochville
Later that day I called again and spoke to Phindile Mbhele
Phindile Mbhele explained that I do not have to redo the order they will just add a note stating the new unit number 07.She was very professional in the manner she assisted me unlike other agents who seemS to run out of patience when asked for clarification
I did a follow up on the 28th before your systems went offline and spoke to Phumla Nyathikazi who confirmed my query is with the escalation department.
On 04/03 Monday I called again and spoke to Angel Sibizo who then said the reason why the technicians never made it through on the 26TH was due to cable issues (notes on the escalation screen). She further confirmed that the date new date for installation in on 08/03/2019. The technicians did not even give me a call. I requested her to ask the escalation department to send me a sms or an email with date but nothing was received.
This morning 05/03 again following up on the sms and my call was attended by Shanyce Pretorius who then told me the earliest date she sees is 11/03/2019 which is way too far for me.
I was supposed to have been working from home on 1st of March already and due to your pathetic service I am still commuting to the office which now puts my job in jeopardy. Can this matter be resolve as a matter of urgency? Furthermore I will also be going on all your social media sites with this complaint as well as on Hello Peter as I have no idea where else to go.
I called again 05/03 and spoke to Nontebeko Mvubu at 12:02 but and the booking she can get me is 11/03/2019 which is way too far. She mentioned that she can see the notes made yesterday which state that I was notified by sms that the installations will be done on 08/03/2019 but apparently no appointment is scheduled. I have never received any sms.
If none of you cannot help by Friday please advice what are the steps for cancellation and how soon I can get my refund of R700.00
Sad potential
Sans Serif
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ReplyForward
Bad day
I am really infuriated and saddened by the pathetic service you offer,
I am struggling to get Telkom technicians to come out to my house for installations
They were supposed to come on the 26th of February 2019 but they never pitched nor gave me a call
My ref is: ********** 07A
The query was escalated on: 27/02/2019 : esacalation ref: **********
My ID number is: ********** 361080
On the 27th I got an sms confirming my escalation is being attended to but there was no further communique afterwards
I spoke to Nomcebo Dube on 27th who promised that her Team Leader Lechelle Aniruth will call me back as she was on a conference call but I never got the call.
Nomcebo Dube further stipulated that if I want to change the unit number I will have to cancel the order and do a new one which did not make sense at all as the unit is still in the same complex by 41Pretorius Str, Fochville
Later that day I called again and spoke to Phindile Mbhele
Phindile Mbhele explained that I do not have to redo the order they will just add a note stating the new unite number 07.She was very professional in the manner she assisted me unlike other agents who seem to run out of patience when asked for clarification
I did a follow up on the 28th before your systems went offline and spoke to Phumla Nyathikazi who confirmed my query is with the escalation department.
On 04/03 Monday I called again and spoke to Angel Sibizo who then said the reason why the technicians never made it through on the 26TH was due to cable issues (notes on the escalation screen). She further confirmed that the date new date for installation in on 08/03/2019. The technicians did not even give me a call. I requested her to ask the escalation department to send me a sms or an email with date but nothing was received.
This morning 05/03 again following up on the sms and my call was attended by Shanyce Pretorius who then told me the earliest date she sees is 11/03/2019 which is way too far for me.
I was supposed to have been working from home on 1st of March already and due to your pathetic service I am still commuting to the office which now puts my job in jeopardy.