LA
Lei A
1 reviews | Active since Dec 2015
21 Dec 2015, 16:21
PATHETIC SERVICE
I am vehement. I have been trying to get my LTE router for 6 weeks. I have complained before and it was absolutely useless. I communicated with a consultant on my own and he helped for 10 minutes and ignored me like all the others. I have been charged for a service that I have not received and I am going to take further action if I am not assisted soon. I cannot even get a simple order number! WHY! This is by far the WORST service I have received in my life. If the next person who calls does not help me to my satisfaction I will take this further! This is my SECOND complaint! SERIOUSLY?!
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Telkom's replyOfficial
21 Dec 2015, 19:37Hello LeiR10412,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM178601 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM178601 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply21 Dec 2015, 19:37
Official
Hello LeiR10412,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM178601 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM178601 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media