Pathetic Service

Telkom sold us an LTE router and within 5 days we notified them that we no longer want it as the telesales consultant gave us incorrect information on the product. They collected the device and promised that the debit order would be cancelled. For 4 months they have been debiting us for a product we no longer have. After numerous calls to Telkom as well as a visit to the walk in store in Cresta, we still do not have a resolution or a call back to confirm the cancellation.