Pathetic service

Pathetic service from Telkom. I app**** for a cellphone contract on 8 February 2019, my account was debited 10 February and was advised I will receive my order in 3-5 working days, to date I have not received it. I was sent a track number when I go into Courier it website, they cant trace my parcel. I have been in contact with both companies since yesterday and none of them cant tell me where my parcel is. I called Courier it, they don't both answering their phones, it rings until it says I must call again later. I called again and asked for Nicolene who is the person who responded to my email and told me she cant tell me when I will receive my parcel as she cant trace it, I was sent from pillar to post until I was then cut off. I then called Telkom, spoke to the lady called Samatha with a very nasty attitude, I was then told they are off line and should call after an hour, I told her I am using a cellphone and will have to call me back. Her response was, i will have to go to the shops and buy Telkom sim card so i can call for free... that means I leave my work and go to the shops to buy sim car. I then requested to speak to the manager and was told she/he is not available. I am very frustrated right now with both companies that I don't even want that cellphone contract anymore. I want this contract cancelled and my money back in my account.