Pathetic service

OUR ACCOUNT WAS SUSPENDED YESTERDAY FOR A NOVEMBER INVOICE THAT WAS DUE ON THE 31-12-2018 AND PAID ON THE 30-12-2018..........YES YOU ARE READING IT CORRECTLY THE INVOICE WAS PAID A WHOLE DAY BEFORE IT WAS EVEN DUE!!!!! NO CONTACT WAS MADE FROM TELKOM TO US ADVISING US OF THEIR INTENTION TO SUSPEND THE ACCOUNT SPENT HOURS ON THE PHONE YESTERDAY JUST TO BE TOLD THAT IT WILL TAKE 24HRS GUESS WHAT IT IS STILL SUSPENDED!!!!!!! AND NOW IM TOLD THAT IT CAN TAKE UP TO 72HOURS THIS IS UNACCEPTABLE TELKOM!!!!!!!!!!!!!!!!!!!!!!!!!!!! WE ARE BEING PUNISHED FOR YOUR COMPANY'S INCOMPANTANCY SERIOUSLY!!!!!!!!! IVE BEEN HOLDING FOR 58:08MIN AND STILL COUNTING TO ACTUALY SPEAK TO A MANAGER AS THE MANAGER I SPOKE TO YESTERDAY MR T MTHETHA EMAIL ********** IS UNAVAILIBLE TO SPEAK TO ME TODAY.........HOW CONVIENIANT!!!!!!!!!!