Pathetic service

I had a storm damage on the 07/12/2015. I reported to Telkom on the 08/12/2015 I was told that a technincian will be assigned to the job 3-6 days. I was quiet impressed that the technician came out on the 10/12/2015. Only to my surprise he did an incomplete job. When we phoned on Friday we was told that the technician didnot synchronise the lines. The service consultant said he will send an email for the technician to come out again to complete the job. Monday the 14/12/2015 I phoned again and I explained them the urgency. This is a business line and I work predominately of the internet. The consultant told me that I am still within turn around time. My job was assigned to the queue on Monday. The turnaround time 3-6 working days. I requested to speak of the supervisor. I was totally and utterly disgusted with her service, Her name is Thelma Mhlakaza. Her response was \A technician was assigned to the job and there is nothing she can do". I asked for the manager "