Pathetic Service

Telkom delivered a wireless phone set to my premises on 24th December 2018. To date (5th Jan 2019) i am unable to use this phone as the sim card is not activated. I have called the call centre since the 24th Dec 18 until 5th Jan 19 for assistance and nothing has been done. I get told to wait 24 hours, i have now waited for 168 hours!!I cannot use the old device as the line is deactivated. I went into a telkom store and even they could not help me. I have been without a landline for the past 2 weeks which is causing alot of inconvenience!!! And at the end of Jan 2019, i will be expected to pay a full bill when i dont have service for half a month!!! This is completely unacceptable! Their service is beyond pathetic and none of them seem to care!!!! How can they deliver a handset that cannot be used and deactivate the one which was working fine???? I need urgent feedback from telkom management on how they will reimburse me for the inconvenience caused as well as sort out this line immediately!