Pathetic Service

Pathetic!!! Been calling since the day I received my contract phone and SIM card to have the card activated, only to hear that I have to firstly wait for a period of 24 hours, after the elapsed time I called again only to hear that I have to wait another 48 hours. After waiting for a total of 72 hours I call once again to get told that I have to wait 9 working days! I call back to speak to someone else and they then tell me that the information I was given is incorrect, there is no time period of "9 days" and I should call in to have it activated myself. I then again call in to hear that I have to wait another 24 hours , due to having one public holiday on 1 January 2019 which caused the delay. Bare in mind that I have already been billed. I call again and the lady that I speak to says that I have to just wait indefinitely because a lot of devices were sent out during the period of December 2018. I call again and they tell me that I'll have to wait 24 hours because they are unsure if the device was accepted by myself upon delivery. What kind of **** is this Telkom? If this is the kind of service provided by Telkom then I might as well cancel all the other contracts and services we have with them.