Pathetic service

I ordered a phone on the 23rd of November a Samsung Galaxy A8, it was a black Friday special. The order was processed and the debit order went off. Then I was told that there was no stock of the phone. A week later I phoned on 10213 I spoke to a lady she told me there was no stock and they was contacting all the customers and offering them the Samsung Galaxy A6+. The call got cut and I called up again. I spoke to another lady and she told me hold on she will check for stock she went and came back and said that they had received 93 units that morning and I should receive my phone in 5-7 working days. Then I called on Monday to find out if my phone was sent for delivery the lady told me there was no stock and I told her the lady I spoke to on Friday told me that there was stock. She asked me if she is keeping the phones for herself, it that the way the agents must speak to there customer's? Then on Wednesday a guy called me from Telkom and told me there is no stock and they was offering the Samsung Galaxy A6+ I told the guy that every time I phone Telkom the agents tell me different stories. I told him that I am not happy with taking another phone or a refund I want the phone I ordered. He said he will get his manager to call, no manager called then an hour later or so another guy called and I told him the same thing he said he will tell his manager to call me. No one called then I called 10213 and spoke to a lady who said she was sorry but there is no stock, I said I don't want the A6+ if Telkom wants me to take another phone they must compensate me with a better phone and she said she will send an email to see if they can give me another phone. Then after I cut the call another lady called me from Telkom to tell me there's no stock, I told her there was two other guys that called before and I'm telling you the same thing I don't want that phone give me a better phone or give me the phone I ordered. I told her that it is not my fault that Telkom put a phone for a special that they have limited stock of. She then told me to hold on and got her manager to speak to me. Her manager apologised and said she understands where I am coming from. She said they can't offer another phone and I said I am not happy about that, she offered a refund which I refused. She told me to look on the website and she if there's a phone I liked they could do it as an upgrade as I had cancelled my contract because I took up the new one on black Friday. She said that she will call me the next day to find out what I decided. She called the next day and I told her I'm not interested in any other phone because I am not willing to pay more for another phone. She said she was sorry. I told her this is very disgraceful for Telkom being a big company and not able to compensate for a mistake they made. Any other network they would have done it. I said I don't want that phone and I don't want a refund. I will take this matter up with consumer counsel and will complain about this pathetic service. Telkom are rogues and ************. I will change my network I was a customer of Telkom for 4 years this was my 3rd contract but Telkom does not value their customers, which is really sad and pathetic. No one must take up a contract with Telkom they are pathetic they take your money but can't provide the goods. They false advertised the Samsung galaxy A8 on special and when people ordered it there was no stock. Accordingly to the manager I spoke to she said that the stock was finished on the 24th of November so why was I debited for something Telkom did not have? Now it is my fault that the stock is finished so I'm left with either taking the Samsung Galaxy A6+ or take a refund which I refuse. So Telkom needs to sort their mess out and give me my phone that I ordered or give me a better phone to compensate me.