Pathetic Service

Terrible service received.

Telkom has no appreciation for customer service. There customer support team is pathetic. They do not answer the phones and continuously make customers hold for extended periods. They do not supply correct information to customers which causes more customer frustration. They even have the audacity to disconnect the call when asked to speak to the manager.

Is this the type of service I am expected to get from Telkom going forward?

I ordered a phone online which was part of the Cyber Monday deal. They were quick to process the debit order and then everything went pear shaped afterwards.

First the delivery was delay. As per the courier company's comments from the track site. They could not find my address. The company I work for receives thousands of the items daily by courier companies. So its hard to believe they could not fine the delivery address.

After switching on the phone I was waited for 24 hours which I was aware of from previous contracts and nothing happened.

Thereafter I called in and had to hold for more than +-30 minutes to get through to an agent. The was the average wait time for all calls I made to them. The first agent advised me that I should wait till the end of the day and it should be working. I then called in the next day and they advised me that I should wait 72 hours.

When I called in the 3 day they advised me that it would surely be activated by the next morning. On the 4 day I was then advised that it is 72 weekday hours and than they changed their story. The agent then advised me that the system is saying that the activation is sitting in the final stages and that it will only be activated after 3 weekdays.

What will the next excuse be!!!?

What is the next step?

I was even advised at the store they cannot help me as the application was done online.