Pathetic service

We were bul**** into changing from Copper and ADSL to FLLA and FWB.

We were told that nothing will change in our subscription, however, we have been downgraded from a 4mbps uncapped service to only 40gb service.

It took a month from the time I was disconnected, to the new device and sim being activated.

New data was not loaded once the new month started.

And this weekend, there is no service. The router gives a message stating "Connection failed. The profile is invalid. Please contact your service provider"

This is pathetic service. Calling the various service numbers is non-beneficial as nobody can assist and they send you from one department to the next.

Furthermore, we can not even upgrade to fibre now, because this is not possible if you have FLLA.

We have to sign completely new applications and get new phone numbers if we want the fibre services that are offered.

Why have we been forced to accept the change to FLLA/FWB while at the same time fibre infrastructure is being installed? And now we are unable to migrate to it.

Utterly pathetic and disappointing service