Pathetic Service

The service recieved from telkom in Gateway mall is really pathetic. I had purchased a handset from them and on my contract requested the spend limit to be capped, however that did not happen. Nevertheless they billed me almost triple my installment. I queried it at the store and they advised me that they will now cap my contract. Then thereafter i spent almost 2 weeks awaiting a response but i recieved no contact from them. I went to store but they kept telling me they are sorting it out. So i called their call center only to find out no incident has been logged. I then recieved my 2nd bill which still shows the amount not being capped. I was told to bring in my bank statement and they will query it which was on the 29th of November, Im still waiting for their call and my account has been debited.