1 reviews | Active since May 2015
Pathetic Service
For over a year now I have been complaining about my slow internet service using Telkom's ADSL line and a Datalink Wireless Router. Every time when I call the Call Centre a fault gets logged, then apparently it gets resolved but there is no change to the speed of the service. Telkom has done numerous Speed Tests on my line, but the results are so erratic that the operator on the other end of the line is shocked. Then they just log another fault with the promise that it will be resolved. I am running a business from home where I deal with international business everyday and I am loosing business because I cannot get quotes fast enough to customers due to the slow line speed. At the moment Vodacom's Edge connection at my house is faster than Telkom's so called Highspeed ADSL Internet Service. So if I can get the word out there - DO NOT BELIEVE TELKOM WHEN THEY SAY THEY CAN OFFER FAST BROADBAND INTERNET. STAY AWAY FROM TELKOM AND USE ANOTHER SERVICE PROVIDER.
Thank you for making contact with us.
We apologize for any inconvenience caused by the slow speed.
Please be assured that this matter has been escalated to our Technical Department and feedback will follow.
Your social media reference number is SM177300.
Regards
William
Telkom Social Media Team
Thank you for making contact with us.
We apologize for any inconvenience caused by the slow speed.
Please be assured that this matter has been escalated to our Technical Department and feedback will follow.
Your social media reference number is SM177300.
Regards
William
Telkom Social Media Team
