Pathetic service

Poor and pathetic service agent rushed me to make a sale once sale was made i had to beg her for information on the device she reads and doesnt respond and doesnt take my calls i app**** for a dsl wifi on the 1st its now the 9th never recieve anything after 7days me asking her she then asks why im not tracking without giving me the tracking number upon asking she then gives it and disspears the tracking keeps saying device loaded into vehicle then it says contact not available then it says device handed over to the branch damn poor and pathetic service im so angry as its 9days without anything but very quick to debit on the date now i dont know what to do as courier doesnt even answer and the email system is offline