PATHETIC SERVICE

I booked my Sony Xperia Z3 contract phone in for repairs due to overheating/not switching on. I was not offered a temporary device to use whilst my phone was booked in. I had to buy a temporary device which I had not budgeted for. I then had to pay for a sim swap to suit the temporary device & had to go to the bank to reset my banking app to the temporary device. <br> <br> My phone had arrived back from repairs 18 days later, after which I had to do another sim swap & go back to the bank to set up my banking again. I brought the phone home & the overheating problem seems worse than ever. I am not able to pick up network coverage in my home where I have never had a problem with coverage before. <br> <br> I went back to the store to seek assistance from an employee at the store in Greenstone, Unathi Buqwini, where I received the worst attitude. Before even hearing out my problem, Unathi insisted that she needs to book the phone in for repairs AGAIN. After I refused to do so, she shoved a Contract Cancellation form in my face. I have since contacted the manager, Bharat Karshan, after very reluctantly being given his email addy by Unathi. He has not rep**** and does not seem to care about the issue!!!