PATHETIC SERVICE

I PLACED AN ORDER ONLINE WITH TELKOM ON THE 23/11/2018 FOR ONE OF THEIR BLACK FRIDAY DEALS, I WAS CONTACTED ON THE SAME DAY FROM TELKOM ONLINE CONSULTANT. SHE ASKED ME QUESTIONS TO DO A VERIFICATION FOR MY APPLICATION, I GAVE HER ALL THE INFORMATION, SHE SAID THAT I SHOULD RECEIVE AN SMS THE NEXT DAY TELLING ME WHETHER I QUALIFY FOR THE DEAL OR NOT AS SHE COULD NOT TELL ME AT THAT MOMENT. SHE SAID THAT THEY WILL DO A CREDIT CHECK WHICH WILL TAKE 24 HOURS TO GET A RESULT. 24 HOURS LATER NOTHING CAME THROUGH. I PHONED THE SALES CALL CENTER ON MONDAY 26/11/2018, ON 10213 AFTER WAITING LIKE 10 MINUTES FOR SOMEONE TO ANSWER, I WAS THEN TOLD THAT THE ORDER WAS NOT YET PROCESSED AS YET AND THAT I SHOULD RECEIVE AN SMS ANYTIME FROM NOW, NO HELP WHATS SO EVER I COULD HAVE GUESSED THAT. SHE SAID THAT THEY DO NOT WORK ON WEEKENDS THATS WHY THEY DID NOT DO THE CREDIT CHECK, I TOLD HER WHY WAS I NOT TOLD THAT BECAUSE ON FRIDAY THE OTHER LADY TOLD ME THAT IN 24 HOURS I SHOULD HAVE AN ANSWER, SHE SAID SHE DOES NOT KNOW WHY I WAS TOLD THAT. THEN ON TUESDAY I RECEIVED AN SMS THAT MY ORDER WAS PRE-APPROVED AND THAT THE WILL PROCESS IT SHORTLY, I THEN CALLED THE SALES CALL CENTER AGAIN TO FIND OUT IF THE ORDER WAS PROCESSED, THE LADY I SPOKE TO WAS MORE HELPFUL THAN THE ONE ON MONDAY, SHE WENT ON I SAW THAT THE ORDER WAS NOT PROCESSED YET BUT IT SHOULD BE DONE ANYTIME. TODAY I PHONED TO FIND OUT IF THE ORDER WAS PROCESSED THE LADY I SPOKE TO SAID THAT SHE CAN NOT SEE BECAUSE THEY HAVE GIVEN IT TO ANOTHER COMPANY CALLED MONDO OR SOMETHING AND GAVE ME A NUMBER TO PHONE AND ASK THEM WHATS HAPPENING. FIRSTLY I TOOK UP THE CONTRACT WITH TELKOM NOT ANY OTHER COMPANY, WHY MUST I PHONE ANOTHER COMPANY TO FIND OUT? I DID PHONE THE NUMBER ********** 000 WHICH WAS THE COMPANY REWARDS, THE LADY THEN GAVE ME ANOTHER NUMBER WHICH I PHONED THEN I WAS TOLD THAT A CONSULTANT WILL CALL ME TO VERIFY MY DETAILS I SAID THAT I ALREADY SPOKE TO SOMEONE ON FRIDAY, SHE SAID THAT ANOTHER ONE WILL PHONE FROM MONDO AND I HAVE TO PAY R99 ADMIN FEE. FOR WHAT MUST I PAY AN ADMIN FEE TO MONDO FOR? I TOOK A CONTRACT WITH TELKOM NOT MONDO. I HAVE BEEN WITH TELKOM FOR 4 YEARS NOW, I HAVE AN EXISTING CONTRACT WITH TELKOM. WHY IS TELKOM GIVING THE WORK TO ANOTHER COMPANY ARE THEY SO LAZY OR IS THIS A MONEY MAKING SCHEME. NOW WE MUST PAY AN ADDITIONAL R99 FOR WHAT? MY HUSBAND TOOK A BLACK FRIDAY DEALS LAST YEAR HE DEALT WITH ONLY TELKOM AND NEVER PAID R99 FOR ADMIN FEES. I FEEL LIKE CANCELLING THE DEALS AND MOVE TO ANOTHER NETWORK WHO IS NOT GOING TO ROB ME. PATHETIC SERVICE.