AN
Alicia N

1 reviews | Active since Mar 2014

10 Dec 2015, 16:27

PATHETIC SERVICE

<br> I work for a rather big Company in Uitenhage, 35km from Port Elizabeth. We deal with Telkom in The Bridge in PE. I handle all Telkom related business for and on behalf of the company. About 3 weeks ago I app**** for 2 cellphone contracts in store. Guess what?? Still no phones. Don't think they answer their phones or reply to emails, to much effort!!! in the meantime I have to get into my car and travel the 35km back and forth and stand in a ridiculous que just to hear if the contracts has been approved or not!!! And why wouldn't they?? we have atleast 20 lines at Telkom, why is it taking so long??/And will it kill anyone to pick up a phone and just update me on the application status????no it wont!!! stop wasting my time and do your Job!! This is definitely the LAST time I'll deal with you!!! and this is not the first time I have struggled with this store!!!! Not once in 3 weeks have this store answered their telephone!!! I want an answer!!! WHEN CAN I COLLECT OUR DEVICES????48 HOURS BECAME WEEKS!!!!!!<br>

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Replies (1)
Telkom
Telkom's reply10 Dec 2015, 17:03
Official
Hello LalaNel,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM177091.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media