pathetic service

I am very frustrated and angry with Telkom. Given lots of reference numbers but then is closed when it is actually not.

Over a month ago I had a call from your sales division stating that Telkom is moving to wireless. She told me that when i am ready they can then convert but they will send the handset meantime cos its free and if I don\t take the offer I have to pay for the handset when promotion ends. My concern was my alarm system that was connected to my cell. Fine I received the wireless and when I was ready I was going to contact telkom to do change over.

On 8/11/2018 I noticed there was a problem on my line. Next day I called and they said there was a fault on line when they tested. spoke to Mandisa. On 12/11/18 I called faults and again I was told they could not escalate as it is sitting with technical dept. On 14/11/2018, I was only told that it has been converted to wireless. My questions are: Why they did not advise me as I was not ready cos of my alarm system is connected to my cell. Why Mandisa on 09/11/18 when I reported the fault did not advise me that it was transferred. On when i called faults they told me to phone sales, I was then told I was then told to phone 10210. When I phoned 10210 discussed my disputes as I had previous faults . The dispute on one had already been logged with ref *** and it was credited passed begining of November for this fault. When I wanted to dispute other faults they were keep on getting confused on the credit already been passed. Subsequent to that I have heard that they reversed that same one which they was not suppose to. The people at the call centre do not know what they are doing and frustrate customers more.

When I tried to make a call, I could not as I was getting message that "the account is locked" my account is up to date and when I called again,they did not know why. I was told that it will take 1hr as they will escalate it and someone will call me but this has not happened as yet.

On 15/11/2018, I phoned 10210 and was told to phone sales as they do not know why it is locked. The supervisor told me she will get the sales manager to phone me and she will follow up at about 9:30am the next day but this did not happen. I was again on call for another 1hr. I called again on 16/11/2018, I phoned the sales dept. the sales supervisor told me she will investigate and call me but as yet no call received.wasted time again. The sales supervisor said it will take 60hrs before they look into it. I am being inconvenienced, the service is terrible as I am shunned from one dept to the other. I am not getting the help.

Telkom don't care about customer service. It wastes peoples time. What happens if I have a break in.