TR
Therese R

1 reviews | Active since Nov 2018

15 Nov 2018, 13:51

Pathetic Service

To whom it may Concern. I require assistance to resolve the matter between MR MJ Van Rooyen and Telkom. I currently feel that the situation is hopeless. I have canceled my Services with Telkom , due to relocating. I contacted Telkom to inquire if the have infrastructure in the Hartbee****rt area where I now currently stay. The initial representative told me that they will be able to assist me in the area. And that it would normally take a couple of weeks to get sorted out with their technicians. Just before relocating I called again and did a follow up , then all of a sudden Telkom said , that they will not be able to assist me and offered alternatives to the ADSL I had. I told them to cancel my services with them as I would no longer have any use for it. After numerous pone calls to their contact center I eventually got it right to close my account. The last time that I had services from Telkom where on the 11th of June 2018. So after the cancellation several more debit orders went of my bank account , I have written many e-mails to try and resolve the problem but to no avail . Now I received another Invoice from Telkom which they want to debit off my account on the 2nd of Desember 2018. I kindly asked them to stop the debit orders an various e-mails. I have all the proof of Telkom received these e-mails with read receipts. Telkom owes me money for two additional debit orders and my R700.00 deposit . This has had a negative impact on my credit profile.I please kindly asked if you can assist and resolve this matter as quickly as possible.

Account Number: ********** 31 Account Holder: MJ Van Rooyen

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