Pathetic service

I cancelled an expired service in February. I followed up in March to check if it had been cancelled and O was told it's still active. I spoke to a Dineo who said she would escalate my issue and it would be resolved.

I check my invoice in October only to learn that I'm still billed for the service that I cancelled.

I called telkom and spoke to a Peter who said he'd escalate my issue. I called 2 weeks later and spoke to a Dikeledi who informed me that the service was still active. She told me she'd escalate and I refused to hang up and insisted that my service be cancelled while I was on the phone.

She said she would request a refund for me. I have spoken to 3 different people after that every week and I'm nowhere near getting my case resolved.

Telkom's service is just pure garbage, oh and I'm only being polite.