Pathetic service

Really pathetic service recieved from Telkom.

I recieved my invoice for the month of November and it shows that I need to pay double, when I phoned the call centre I was adviced as this is a pro-rata payment as my line was installed in October. However I have been having this line for the past year at the same speed and never upgraded or changed anything. The call centre lady that I spoke just said that she will send a email and credit will get back to me, and she offers no extra service and one can hear that she does not want to assist. This is not my first bad experience with Telkom, and this is also unfair practice taking place.

I require urgent assistance, as I will not leave the matter here