PATHETIC SERVICE!!!!!!

I HAVE LOGGED A CASE WITH YOU LAST WEEK AND UP UNTIL TODAY I HAVE NOT RECEIVED ANY FEEDBACK. WHEN I FOLLOW UP I AM TOLD THAT THERE IS NO FEEDBACK AS YET. THIS IS THE SECOND TIME I HAVE LOGGED A CASE FOR THE SAME ISSUE. I CANNOT SEND OR RECEIVE MESSAGES!!!! DO YOUR JOB!!! THE SERVICE IS NON EXISTENT