Pathetic Service

I interacted with 4 Bayside Mall Telkom consultants in store since Monday regarding an upgrade for an iPhone X 64 GIG. I was promised a feedback call to let me know if the phone was secured for me or not. I went to the store 3 times and every time a consultant pretends to be looking for this phone, write an email and promise to call but not call. To my frustration of not receiving the calls I drove all the way to Century City to look for the phone and I spoke to someone who was willing to help me but unfortunately couldn't because my line is locked by the consultants at Bayside . He called and he said you said you will sort that out today and Telkom will call me afterwards. Its now after 15:00 and I'm still waiting for someone to call.

It is so frustrating when you spend so much money on a service provider that does not take the customer's interest into consideration because now that we all know there is limited stock on this handset I'm going to be told another story when i drive all the way Canal Walk again to check if what is going on wasting my time and my petrol.

I'm not sure who's fault this is but what I've experienced the past 5 days is appalling and pathetic.