Pathetic service

For weeks Telkom's sales advisors kept calling me to buy a new Huawei media pad on my contract, I eventually took the contract and received the pad on Wednesday morning 2/4/15, however I still can not use the product as the sim card has still not been activated. I called mobile talk and the advisor said the sim card should have been activated by now and that he will escalate the matter, I asked the advisor when the sim will be activated and rudely all he said is \you will get an sms when it's activated". I then sent emails to [Email Removed] for answers but don't get any feedback. I am frustrated that you guys can phone me everyday to SELL me a product but now that I want to use it and when I want feedback I do not get any response and it seems like no one cares. If I knew this was the kind of service I would receive from Telkom I never would have taken out any of my contracts with you!!!! """