Pathetic Service

Worst service I have ever dealt with.

After being with Telkom for 7 years I got a sms that I can upgrade to Fibre.

After a whole ordeal with them trying to switch my services to Fibre in the end after battling for about 8 weeks I cancelled the order and services with Telkom on 14 August 2018. This was after Telkom Disconnected my ADSL in June 2018 already. I was promised when the ADSL gets disconnected that the Fibre would be up and running.

I went to a new service provider who up to date couldn't connect me to their services through Fibre because Telkom has still not updated the portal with my cancellation and when I phoned them I was told that I can just wait another month while they decide what they want to do with my cancellation.

This after breach of contract on what was agreed on and promised from Telkom's side.

And to top it all of I still monthly receive invoices from them for my ADSL line which they disconnected in June 2018 already to upgrade me to Fibre?

I have so many reference numbers on this I could write my own book