Pathetic service

On 14 October 2015 I had logged a report of my cables being ******. I went to a Telkom outlet and i was told that the cables will be replaced however after a few days, Telkom contacted me stating that the cables will not be replaced and I may wait for feedback about action that will be taken. Telkom stated that we will be provided with a wireless telephone and modem however I have not received any other feed back since. This has negatively impacted on my work productivity and has caused great inconvenience . Due to this matter not being dealt with in a timely manner has also incurred greater costs(Data charges). It has been 6 weeks that I have not had a phone or internet and i strongly believe that this is pathetic service from such a well established company. I expect that this matter be dealt with appropriately in a timely fashion. The reference number i was provided with is as follows : 30cnk141015.