Pathetic Service

Worst company ever! The account holder called on 10 July 2018 to cut the data section only and to keep the adsl and voice line. Telkom informed the account holder that I will take a month. One month later (13 August 2018) the whole entire account was cut. A called was made to Telkom and was told that the line cannot re-instate, a new line needs to be installed. A called was made the following day (14 August 2018) and was told the line can be re-instated and can take up to 24 to 48 hours. It has now been 3 weeks and still no confirmation when the adsl line and voice line will be re-instated. The account holder is travelling but I am bending over backwards to get an answer as to date the installation/ re-instated line will happen. I was told on Friday the 24 of August that the technician will be here on Monday 27 August to sort it out. I have made special arrangements to accommodation the technician, whom is yet to arrive. When I called earleir today, no record of my contact details was on the profile, after each called I have made to Telkom saying to them the account holder is travelling and that they should contact me as I will ensure that I will be there to grant them access. This error from Telkom is costing me R1500 - R2000.00 if not more.