Pathetic Service

I am so sick and tired of Telkom. My phone hasn't been working for the last 2 months. Whenever we call we get the phone dropped on us!!! I just want someone to see what the problem is! They say it's ringing but its not ringing in my home. I would like them to come out to see what's the problem. I even purchased a new phone thinking that they will use that as an excuse. Honestly I will not make payment for a phone that's not working or being used. They must get back to me ASAP.