Pathetic Service

I have app**** for an adsl line with Telkom on 30 June. I was told that I might have to pay a deposit but will receive an sms to confirm this. I received an sms 3 days later to make the deposit within 7 days. I paid the deposit of R700 on 8 July at theTygervalley store at Entrance 8. For some reason 10213 and 10210 could not allocate the payment. It took them 5 days to trace and allocate the payment. After phoning 10213 and 10210 for almost 20 days I've had no joy with their consultants who've placed me on hold for more than 30 minutes when requesting to speak to a manager as they kept on asking me for the payment when I've already made the pagmwnt. Some of the agents pretend to answer the call after they've placed me on hold for more than 10 minutes. Some agents dropped the calls "by accident" and dis not have the courtesy to call back. It's already a nightmare holding on for them to answer the call. I've just hung up after hold for 15 minutes to speak to a manager on 10213. 2 weeks ago I held on 40 minutes to speak to a manager. The agent eventually dropped the call. I've been receiving new smses requesting to make another payment of R700 as someone had reacted a new order. I am disgusted by your customer service. If my complaint is read or referred to a manager I would like to have a call back and my money to be refunded.