Pathetic service

A payment for my cellphone account was taken on the 20th of july 2018, while my line was suspened. I called in on the 23rd to ask them to reinstate and I was advised it would take 24hours. 24hours passed and I then called in a number of times there after and was told it will be done in 5 hours. It has been 7days now since my account was paid but still I can not use my cellphone. Telkom can really be a pain and they wonder why they are losing more and more clients. This is just pathetic service for a big brand.