Pathetic service

For the last 6 months. We have been having on/off services from Telkom. They come out to fix the problem. The problem get solved but 2 weeks later they switch off our lines leaving us with no services or adsl. We lodge a complain and only takes weeks for them to come out again. The current situation is that it been off since the 14th of November 2015. An agent came to fix the problem but he ran away from the problem. He never came back and promise and yet promise he be back the next day to fix the problem and even left his tools behind. 5 days later. I am still waiting for him. PATHETIC SERVICES.