Pathetic service

I have contacted Telkom on the 9th June 2018 to move my home telephone line and they gave me a date on the 27th June to come out and do that. On the 27th they arrived at the new premises and left at 1 pm saying that they're going to the pole and that they'll be coming back, which they did not do. 4:30 I received a call from a Technician named Fahiem saying that there was a problem at the pole and they had to leave, and that they're going to fix it. Obviously they'll have to come back because they have to fix my damn line. I'm paying for a stupid service that isn't even seen to! I am fed up as I refuse to pay any longer for a damn line that isn't even in use. I must wait a half and hr to get through to a sales line then the people don't even answer. I've been waiting for that technician to come back since the 27th June. . . It's already 2 weeks since then.