Pathetic Service

Telkom Acc: ********** 58736 We have taken a package with Telkom at the beginning of July 2018. ADSL uncapped R605.00. We already have the line. We cancelled out MWEB subscription as the Telkom packagaes seemed better. However NOW we regret it. Today is the 10/07/2018, we have called them over 20 times just trying to get the setting to re-configure the rooter. Every call that we make, requires all the details and when we get to the last step, the system is ALWAYS offline, LIKE REALLY?? Also taking into consideration, that when calls are made from Mobiles, it is not a call Share number anymore. We have call the call centre, and every time we are told, OFFLINE, It is disappointing to note that Telkom services has deteriorated to this. We have called the following numbers ********** 3 and ********** 888. Nothing. Telkom is quick to take the debit and cut lines when bills are not paid, but yet when we need service delivery, nothing gets done I would like to know what is going on at Telkom. No use that the "fat cats" sit at the top and not know what the hell is going on at the bottom. Either Telkom changes their systems to Fibre for better quality of service or they will be last in the rat race. Can some get back tot me on this matter. Can some one from ********** call me. Can Mr Sipho M call us, can Mr Anton Klopper call us and settle this in an unbiased and fair manner. this is really appalling services. I have seen several reviews about Telkom and it seems that Telkom is not phased by anything negative. we have paid for a service in advance but there is not. I cannot see my self paying for a service and nothing is happening Patel, R

Can this matter be escalated to the next level