Pathetic service

Telkom is the worst service provider ever. They lack customer service & their call centre is by far the worst i have dealt with.. it seems like they are doing you a favour each time you call to enquire.

I app**** for a Business line with adsl which was approved on the 23/05/18.. they eventually had to drop the package which we agreed to as this is for a business premises & it was needed urgently.. The deposit was paid & we waited eagerly.. They had sent through a technician in the first week of June.. who tried advised that the line had failed due to some underground cable issues , he advised that we can receive calls .. but cannot make calls.. with that he did not leave us with a landline number.. ao we had no clue was it was.. until we had to ask someone that called , what number they were dialling? This is how we eventually got the landline number..

Endless calls to Telkom business from the 06/06 till the 25/06/2018 has left me exhausted & highly frustrated.. when you get through to one department they ask you to call another & when you get through to that department , they tell you to call back the first department !! Then they ask you to call a number that doesnt exist!! One agent will tell you the fault is fixed so they cannot understand whats going on, another will say the line needs to be synchronized & the last tech called at 8:06am on the 12/06/18 & aske me to switch om my modem.. i eventually had to call him back at 11:05 am, because he did not get back to me & we were still not connected!!! He then advised they are now liasing with the GM of the area.. he has advised that there needs to be a restructure as the cables underground have been poorly worked on .

Ok so then i email the escalation centre at telkom & there no response.. so i decide to just let it be.. Until a lady calls me from Telkom on the 19/06/18 & advises there is a new order out , she gives me the order no & says a tech will call me for an installation date . I call to check the status from technical department to sales. Where the lady cant pick up the order & asks me to call technical again! I call the following day to be told that no business order begins with that number & there is no new order on their system.. the agent had said he can see the line has failed numerous times.. the last set of notes were added on the 16/08/18 So again Telkom gives me the run around & false hope.. absolute waste of time!! The agent advises that i should apply for another wireless service which does need any cables.. but i need to go back instore.. why do i need to do this when the deposit has already been paid??? why could Telkom not take initiative & offer this service after so many failed attempts on the business which by the way is no fault of mine..

Yes i get the line failed due to the infrastructure, but what i donot get is why i was given the run around.. 2 emails to Telkom no response.. I paid for the service i am in no wayn asking for it for free.. if one failed why could you not offer another.. try to assist in the best way possible to ensure that the customer is satisfied or at least try..

I will never want to deal with Telkom again.. & now i clearly understand the warnings i had received before hand about the lack of service from Telkom.