Pathetic service

I have logged a case with Telkom on Saturday 21 November stating that our telephone line does not work and our internet is very slow. The technician instructed me on things to do while he resets the port for me. He told me that he will log a case for the telephone line. Case number 382ctk211115. <br> <br> It took a wonderful 3 minutes after the phone call for the network to drop. Yesterday I took the time again (sitting and waiting for a consultant) and finally after a half an hour someone answered. They told me that the line is down and we have to wait for a technician to go and fix the issue. <br> <br> Today I took the time again waiting about 30 minutes again for service and finally Sandy answered the phone. She advised me that the technician closed the case just after 3 pm today. Guess what??? The telephone line is still not working and the internet still slow. <br> <br> She refused to disclose the technician's name and number to report bad service. But offered to open the case again. Case no 786ctk241115.<br> <br> So I guess another 4 days will go past untill someone attempts to close the ticket again without a resolution.<br> <br> This is really pathetic service!! <br> <br> This happenes every second month. <br> <br> I am really