Pathetic Service!!!

Telkom is just getting worse by the day with their pathetic service! After receiving my intergtrated SIM and testing it at home I've immediately received a message "Out of bundle". I went back to the Telkom store that issued the SIM and they informed me that I can contact the 10210 to check and assist with the SIM that's not working. With my 1st attempt the call gets disconnected, 2nd attempt the mobile department informed me that I must speak to the ADSL department and with my 3rd attempt the ADSL department informed me that they cant help me and just after I explained that I've been sent from pillar to post the engineer on the line just ended the call. Telkom is so awesome at advertising their wonderful service they offering but when it comes to the time of actually assisting a customer then its pretty disgusting to say the least. This was so unprofessional for such a big company and the feeling I get from all the staff I spoke to at Telkom seems like they just cant wait to get rid of the customer as soon as possible. Now I'm sitting with an intergrated SIM that serves no purpose with no one at Telkom to help me to get this resolved...