Pathetic service

So after having different products by Telkom and always going back even after a bad experience with an upgrade I now am busy taking my second telephone Line and adsl uncapped wifi. I receive an sms with confirmation I will be billed pro-rata?? For what?? When I don't even have the product installed yet. I haven't even received a sms yet with a date for a technician to come out but I am being billed from the 11th of June without any product even being installed?? So after calling into the useless call centre and being transferred to different departments I am told they can't help me I need a Land-line number for them to assist? How can I have Number when I don't even have landline installed yet?? Your call centre is pathetic and you can't even go in store to query billing. So explain why the heck am I being billed for something I don't even have!!!!!!