TS
Tim S

1 reviews | Active since Sept 2009

23 Nov 2015, 10:10

PATHETIC SERVICE

Good Day<br> <br> I had a Telkom account a while back and due to reasons beyond my control i couldnt pay the account so it was handed over, i paid when i can the amount i could afford. However last month I got a payout and paid the amount in full, expecting my line to be reconnected. However I found out my entire line was cancelled without my knowledge. I have tried contacting your call center about this but keep getting cut off. I then app**** for a new line, but since then i have not heard anything about a date when someone can come do it. <br> <br> I rely on the internet for my new job but Telkom doesnt care about people who wish to use their service, im sure that if there was another company Telkom would loose all their subscribers in a heartbeat. I would like a full explanation on why im gettting cut off everrytime i contact Telkom and a date when someone will come install it. I was told in 3 days i would have a date it has been 8 days now.

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Replies (1)
Telkom
Telkom's reply23 Nov 2015, 11:18
Official
Hello tboy001,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM170455

We apologise for any inconvenience caused.

Kind Regards,
Colleen
Telkom Social Media Team