Pathetic service

I've been a Telkom customer for over 4 years now and it wasn't until the last 4 months that their service have been going down hill. Every single week the internet would go off for least 3 days out of a week, costing me hours on the phone with their call centre, sometimes with no success. At the beginning of May they called me with an offer to increase my line speed from 4mbps to 10mbps, I accepted. The second week of May my internet shut down, as this being a normal occurance I called the call centre. There they told me that there was no ADSL line registered to my landline anymore. The person that was suppost to upgrade my line to 10mbps cancelled it all together. It is now the first week of June and still no internet. All they say is that they are still looking into it. Today a technician was sent to my house, after struggling for 1 hour he said that he is going back to head offices, but will be right back. He never returned. How can you run a bussiness like this?

I am tired of being left in the dark. No one can tell me when I will have internet again and no one gets back to me or even follows up on my problem. It really is pathetic service.