Pathetic Service

8ta disconnected my service although payment was made. Immediately on Wednesday 18th November I called the Call Centre whereby the agent who took the call, Nokwanda advised that the payment is reflecting and that her team leader will advise the accounts department to reconnect which will be in place by close of business. I have since spoken to multiple call centre agents, ( Nontobeko, Cannan, Thobile ..to name a few ) with similar responses provided which now means nothing to me as those promises have since not materialised. These agents are firm believers in the process yet I keep telling them that if the process worked, I would not be making multiple calls on the same issue and if the process did indeed work, I would not be using this medium to vent my frustration. We live in a world whereby technology affords the opportunity to rectify issues within exceptional timeframes. More so for a telecommunications company yet I have endured 48hrs without full access to my mobile device. I have never received such poor service in my life and I now regret porting to 8ta