Pathetic service

I phoned the telkom call centre on 14/03/18 to relocate my telkom line from one suburb to another at the end of March. Was told a is good and that if I want to change the date I could just call in. On the 26th of March I phoned to change the date for a bit sooner, only to find out the order was never processed. After a huge fight over the phone the order was placed and I was informed it would take 7-14 working days. It is now 15/05/18 and I still have no line at my new residence. Been coming to the Somerset branch about twice a week for the last month. Finally we got a call for a technician to come out on 14/05/18,due to the technical department given the wrong contact information they did not get hold of us. Came back to store your follow up, where I got the technician number and spoke to him. He promised that he will be by us first thing the next morning 15/05/18. Only I got a call stating the order was pulled back and that I need to go back to the store to ask them to resend the order. Waited more than an hour to speak to a manager just to hear they can't assist me. Thay just say we sent an email(which they refuse to give me proof that it was actually done) and that is all they can do for me. This is pathetic service from telkom and unacceptable. I need my line for adsl so that I can work and recieve an income.