Pathetic Service

Hi. This is to inform of the pathetic service from Telkom. At the end of September, I app**** for an increase in the line speed of my internet. I paid the increased amount that the new speed requires,i.e. for 1st October till the 17 and from 18 October till 17 November.. Since I app**** the service has dropped. Some days there is no service and some days the line speed is 1 and below 1. Telkom kept on saying a technician will be dispatched but only once did a technician call. She called someone on her phone to help out from the other side and few minutes later said all is fine.She hardly walks out to her van and the line is completely down. Telkom technicians keep saying that the exchange is too far and yet my neighbours in the block of flats that I am in have no problem. Today, when I tell Telkom to cancel the adsl so tthat i can apply to another service provider, they say That I will be Charged a Penalty fee of Almost R7000.00. Telkom has to reimburse me for the 1 and half month of no service. And they have no reason to say why I have to pay a penalty fee. Also they wouldn't give a number for management. since Friday they are promising to send a tecnician and no has come.