Pathetic service

I cancelled my Telkom line on 2 March 2018 due to poor service. I paid for a line which were never in a working condition. Someone from Telkom phoned me, apologised and asked me to reconsider the cancellation. I confirmed that i do not wish to continue. Yet I am still being billed every month for this line.

Sending emails requesting you to correct my account and cancel my line are just being ignored. I need you to CANCEL my line immediately and refund the amount due to me for the months that my line was faulty and you did not bother to fix it. I have all the reference numbers for the fault loggings that i have created.