Pathetic Service

On the 23rd of May 2018 I went into the telkom shop at Greenstone mall and requested that they change the banking details to my husband's account as I am unemployed. I was told that they are unable to do that and we need to do a change of ownership to which we supp**** them with the necessary documents and completed the change of ownership form. I was told it was too late and the change can only be done in the new month I understood and arranged for the payment to go through my account. I received the following reference number ********** 5. I called the call Centre yesterday only to be told that no changes have been done and I must try another branch as they are able to just change the banking details to my husband's account. This leaves me in a predicament as I am no longer employed and the debit order is going to go through my account which has not been catered for which will leave me with unpaid charges that I cannot afford. As a loyal customer for so many years I'm appalled at the way I am now being treated. I have tried to change things from my side but I suppose telkom does not want /need my payments but I'm sure they are going to be quick to disconnect my line when they don't receive the monthly payment. I can't wait for these contracts to end so I can cancel them and not have to deal with a company that gives such pathetic customer service and doesnt care about customer retention.