pathetic service

i called telkom on the 3rd of April with my faulty landline request, no one came but i kept getting messages that they working on the line. i called again on the 10th April and still got told the same thing that there is an underground fault which they handling, up until today the 7th May my landline is still not working and i haven't been getting any responses from telkom, i did call in to the billing department and told them that i will not be paying for the time my service is not working and the lady so gladly said OK without probing to assist me with my faulty line. this is absolutely shocking that telkom takes so long to come to a persons house .their service is terrible and make clients wait on the line for very long. we understand sometimes it gets busy but their service levels are pathetic. i would appreciate if someone at telkom cares about thier job to let me know whats happening