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GS
Gareth S

1 reviews | Active since Apr 2018

26 Apr 2018, 15:23

PATHETIC SERVICE

I was sold a fibre package with ISP Telkom and Vumatel, the CPE and router was installed on the 6th April 2018, and to date i am still am without internet, every-time i contact Telkom i get told to call another department or to contact Vumatel, it seems like there is no one competent enough to assist with the issue at hand, when i ask to speak to a supervisor or manager on duty they are never available. If management have the ***** please contact me!

0
Replies (2)
Telkom
Telkom's reply10 May 2018, 07:25
Official

Hi Gareth

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.

Interaction ***

Regards

Bradley

Telkom Social Media Team

Best regards,

GS
Gareth S's update21 May 2018, 14:51
Reviewer Update
REF:AI ********** , The date today is 21 May 2018 and i am still waiting for someone to contact me regarding the issue at hand, there is absolutely no point in responding to my complaints if know one is interested in sorting the complaint out. Once again if management have the ***** please contact me!!