Pathetic Service

My husband's phone had a crack on his screen,phone was booked in last year, can't even remember when,his phone was under warranty not even a month old,we were told to pay 1300,everytime he gets a.message that someone will contact him,we refused to pay that money as my phone also had a.crack.but was free of charge how is that possible,no one told me where my phone was until i.phoned the call center and was advised that the phone was sent to Westgate that was in the beginning of march or feb,until now he don't have a phone but paying for it,yet your sales team can call me Everytime for an upgrade which i will not do because of your poor and pathetic service....Ref:No:TRL059660....You might as well keep.the phone and.pay back all instalments since.day 1...