Pathetic Service

I have changed over to Telkom a while back and I have been having problems with them taking my data, I called in several times and I am waiting for my call to be taken for over 20 minutes and this on a past 9 in the morning ! Can someone please tell me how all the damn consultants are unable to take your call for over 20 minuets that time of the morning ! So eventually my call is answered and when I ask what has been taking my data not even 2 minutes after I have loaded it she could not answer me ! At one point I thought she dropped the call because she was taking so long at answer me, and all I got was " I don't know you need to call back in 24hrs and only then we will be able to see what has taken the data ". Such pathetic service for a company that claims to have the best. Last year November my boyfriend's WiFi was off due to lines being ******, he has also called in multiple times and went into store and all they have to say is they can't do anything except let the technicians know because apparently he lives in a "high risk area" but when he applies they were quick to sell him the WiFi knowing he lives in a "high risk area" and still every month deducted the amount for the WiFi but he had no internet for over 2 months, since November it has only been re-activated in January this year, and still they have not refunded him for the inconvenience and they continue to deduct every month as if nothing happened. If anyone were to ask me I would not recommend Telkom services. I'm disgusted by there service honestly !!!!!